MY FULL REFUND FROM WAL-MART HAS POSTED MY ACCOUNT. HOWEVER, FOR THE REASONS EXPLAINED BELOW, OJ COMMERCE SHOULD NOT HAVE A PRESENCE ON THE WAL-MART PLATFORM - SEE PICTURES OF MY DAMAGED ITEMS ON YOUTUBE, INSTAGRAM, BETTER BUSINESS BUREAU, FACEBOOK AND YELP ALONGSIDE OJ COMMERCE MISLEADING RETURN POLICY!!!As I indicated last week, I would receive a FULL REFUND on the damaged nightstands received from OJ Commerce. To date, I have in fact received my refund in FULL. See attachment. Because OJ COMMERCEs return policy is a misrepresentation of good will to the unassuming customer, which on the Wal-Mart platform indicates refunds are permissible, but then on your page the return policy states refund or replacement. OJ Commerce should immediately correct the misleading return policy directly on Wal-Mart Marketplace platform to state that customers will be HELD FULLY RESPONSIBLE FOR THE RETURN SHIPMENT OF ITEMS DAMAGED DURING SHIPMENT OR ACCEPT A REPLACEMENT ITEM OF THE SAME. NO EXCEPTIONS. It shouldn't be at your discretion for a customer to accept replacement for items so easily damaged and so cheaply made it crushes during shipping transit. This is unconscionable. Coupled with the fact that my items were both received crushed and you expected I pay $500 shipping costs to return $581 items., why would anyone pay OJ Commerce for low quality crushed furniture? I recently read all of the OJ Commerce reviews, and shame on OJ Commerce for not honoring commitments. Because of the irresponsible manner in which my case was handled by OJ Commerce, Wal-Mart took very good CARE of me and made me whole after I shared my photos, the email and voicemail communication whereby OJ Commerce Representatives gave conflicting information, some stating a refund would be granted, while others saying it would not. Nonetheless, I took to social media platforms to post all pictures and correspondence of the matter. OJ Commerce should not have a presence on the Wal-Mart platform because of the way you administer returns that are no fault of the customer, and many customers agree who have viewed and liked the photos of my damaged nightstands and your return policy on YELP, Instagram, YouTube. FaceBook, Snapchat, and the Better Business Bureau. I hope this sends a clear message to OJ Commerce that what you do to customers with regards to the return of damaged items is wrong on every level. I am pleased that all my post received the attention NEEDED to make sure other customers do not have to withstand what OJ Commerce put me through. Like I mentioned last week, this was about the principal of matters, and OJ Commerce chose to penalize me, versus help solve a simple problem. For these reasons, I hope that Wal-Mart does in fact elect to permanently revoke your seller privileges and remove you from their platform. You don't deserve to be there, my pictures is real time proof, along with what other customers have been saying for years on OJ Commerce reviews. At the end of the day, it wasn't about the money, it was about what was right, and my full refund was an added bonus! Thanks to Wal-Mart!!!! ZERO STARS TO OJ COMMERCE!!!! Don't know how you stay in business, especially since you made no effort to make me whole and Wal-Mart paid for OJ COMMERCE error. OJ Commerce should BE HELD ACCOUNTABLE, YOU SHOULD NOW REIMBURSE WAL-MART FOR THE ERRORS OF YOUR WAYS!
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OJCommerce is a leading online retailer offering a wide range of furniture, home goods, and lifestyle products at competitive prices. We’re committed to fast shipping, reliable service, and customer satisfaction from purchase to delivery.
