ojcommerce.com

Purchased item from OJcommerce

I purchased the Karla Dubois Wooster Dresser in Almond from ojcommerce in 9/26/2020. When my daughter received the dresser it was missing two legs. I called them they sent the two legs but one of the legs would not screw in tight to the bracket. I called ojcommerce again sent them pictures which explained the problem also a video showing the problem. My daughter received two brackets on 10/23/2020 which did not fix the problem the leg is still loose. I called today 10/26/2020. First the told me that the dresser was out of stock and they could not send me a replacement dresser or any parts. I told her I don’t want a new dresserI just want a leg that fits!! She than said she couldn’t send anymore parts because the item was out of stock. I told her I wanted to speak to a supervisor so she put me on hold than came back and told me that the supervisor was unavailable and that they will refund me my money because the item is now defective and they are not making it anymore. Which was funny because 5 minutes earlier she told me it was out of stock. So now I have a dresser with 3 legs which is no good to me. I purchased the bed, Changing table and I want the matching dresser. Not only if the product defective so is Ojcommerce. I have tried many of times to email Karla Dubois to get this matter fixed but nobody has responded. I also called their number and because of Covid all customer service support is online. I have been dealing with this for a month. This was a gift to my daughter & son-in-law for my new grandchild and how embarrassing this whole ordeal has been plus this dresser cost me $350.00 and to know this company and Karla Dubois will not stand by their product. I would not recommend this product to anyone.

Date of experience: Oct 27, 2020