Hello Mr Jacob, hope this email finds you well. I purchased a sofa and the details are below. This sofa was delayed for about 2 weeks from the time of the original receipt date promised to us. It was stuck at a warehouse in Stockton, CA. We had a time-sensitive event which we moved the date (multiple times) because we were waiting for the couch.image.png1. We called shipper (AM home trucking delivery) and said our furniture will be stuck at their warehouse. An AM delivery customer agent said they don’t have drivers and they have no intention to deliver our products. If they do, they don’t know when.Because of this, I hired someone to go to the Stockton warehouse of AM delivery. It's a 180-200 mile drive from our house. We rented a truck to pick up the item. When we reached the AM trucking warehouse, we found out that their drivers actually will be delivering in our area but MISSED our item on purpose.Should we have known this, I shouldn't have hired manpower and spent money to have the item picked up.2. When we reached the warehouse, I learned that only half of the couch set was delivered. As you can see in the website, the photo is pictured as one set. Also, the description does not say that only 1 couch is included, instead of a set.image.pngimage.pngShould we have known that this product is only half, I should not have purchased this. We need the entire set, and not just half. The information that was displayed on Amazon is incorrect.3. We called your office so many times. The supervisor named Orlando just dismissed us like there was no issue. He sounded like he was blaming us. It looks like this is not in line with the "customer-obsession" policy of Amazon. We purchased it on Amazon as the platform is really outstanding. This is the exception.The customer agents were saying that it's not really their job if something's delayed. True-- because it's all in the shipper's hands. But I hope your team can somehow help in small ways by liaising with the shipper. In our case, we were doing all the work. Your team has a culture of "its not my job". ****We felt defrauded and we wasted our time, resources and energy. I’m sure we’re just another order for you. But for small individuals like us, this means the world. I'm sure we are another delivery for you and you guys probably won't care.I fully regret purchasing this furniture and doing business with your company. It has caused us so much stress. This is furniture from HELL.I would like to request for the following:1. We are not using the furniture. Please have someone to pick up from our house. Please don't expect us to drive the furniture and return it all the way to the Stockton, CA warehouse.2. Kindly reimburse us with the $$ I have spent with the driver, truck rental and gas for picking up the furniture. AM trucking warehouse is 180-200 mile from my house. Thank you.
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