I ordered a customized Firefighter ball cap with my department info and retirement dates printed on it. It came USPS flat as a pancake in plastic bag! The quality of the cap did not match the pictures and it looks cheap. I thought I could return it and got a automated response saying I needed to send pictures or a video of the cap and inner label. I stopped there as they wanted me to pay for shipping. Ridiculous and frustrating. This company is a joke.
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