Purchased sliding door opener two years ago. In May door begin to malfunction and make very loud noise after closing. I immediately contacted Olide smart auto door by email. I sent multiple emails and videos of the problem. After weeks of communicating with Jason,the sales director and Sara and performing the instructions they emailed me,they both have stopped all communications with me. My last 5 emails have gone unanswered. The website states the product has a five year warranty, but the company refuses to honor it.
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