I was attracted by their claim of free returns for UK orders, leading me to confidently order a pair of dungarees. Unfortunately, they were too small, with absurdly tiny pockets. When I sought a refund, I found it was deducted for the original postage. I’m currently questioning this partial refund and awaiting their reply. It seems they may be disregarding online shopping regulations. If free returns are advertised, I expect a full refund. According to the law, customers have the right to a complete refund (including delivery costs) if returned within 14 days, and I returned mine on time. Their actions appear questionable.
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Number of products shipped: >1.5m
