Customer emails this company about a nursery chair, that they want to buy on 28/9- The company do not respond to the original email on 30th September - when the offer is still on.- The company are sent a follow up message to ask about the offer and delivery after a certain date.- The company finally reply to the customer in October. Which happens to be when the offer has amazingly been withdrawn and finished!- The same customer who is also wanting to purchase an Egg3 and Nursery furniture + all of the other baby essentials. - The company replied to original email, that the extra 5% is not available, which is quite reasonable and I understand.- The company states that it now cannot honour the lower price of £364, as it is now October!- The customer is now unable to purchase the item, due to the delay in responding by the said company.- The company then increase the price back to RRP - which is 31% increase.- The customer (who wants to buy something) asks if the company will honour the £364, as we had been in communication- The company said “No”What is the result….The customer is not able to spend £364 on a chair. The customer does not spend anything else with the company. The company create a “detractor” of their business.The company adds to it’s already shaky customer feedback on various sites.All for the sake of someone in the company acting with a little bit of common sense and being a little reasonable. Hey ho…..We went to Obaby direct and Sara the owner helped us spend several thousand pounds!
Claim your business profile now and gain access to all features and respond to customer reviews.
Olivers Babycare is home to the biggest brands that will allow you find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.
