I ordered from Olivia and James (order #7863) expecting the same quality shown in the photos, but the items I received were very different. The pocket on the jacket arrived already torn, and overall the materials felt cheap and poorly made.I was also disappointed to find out that Olivia and James Vancouver is not actually located in Vancouver, which feels misleading. I tried contacting the store for a refund and return instructions but haven’t received clear guidance yet.I hope the company improves its transparency and quality control, as this experience was very frustrating.
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