oliviaburton.com

2.5
2.5 Based on 40 reviews

Olivia Burton is the British accessories brand founded in 2012 by best friends and former fashion buyers Jemma and Lesa. Named after Lesa's great aunt, the brand takes inspiration from vintage finds and the latest catwalk trends to create watches and jewe...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
NightTracer2956
Inadequate IT and rude customer care. Great combination.

I have bought 4 Olivia Burton watches in the past and always been satisfied with them. My attempt to buy one as a present failed.Having received multiple emails from the company offering 15% and 20% discounts, I had hoped to make a purchase. On every attempt, after inputting credit card details, I was told my purchase couldn't be made. I contacted the company on each failed attempt. First of all they blamed it on the credit card company (I used 3 separate cards) but then said I should try Paypal. I did. This also ended in failure. As if this weren't enough, my final message from the company having told them that this too had failed was very sarcastic. They used multiple question marks ( to mock my questioning of their IT systems) and hoped I would "stay safe and have a great day". Wouldn't use the company again, despite the quality watches.

1
Date of experience: Jul 31, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Olivia Burton is the British accessories brand founded in 2012 by best friends and former fashion buyers Jemma and Lesa. Named after Lesa's great aunt, the brand takes inspiration from vintage finds and the latest catwalk trends to create watches and jewellery with extraordinary attention to detail. Pieces are designed at the brand's pretty London studio. Expect pretty prints, must-have colourways and the most innovative design details.See more

  • email hello@oliviaburton.com
  • language https://oliviaburton.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More