Poor Customer Service – No Help for Missing OrderI ordered from Olivia Burton and never received my item, even though it was marked as delivered. When I contacted their customer service, they simply told me they couldn’t offer a refund because the package was marked as delivered – even though I never got it. They gave me no real solution and just told me to take it up with my payment provider.This was incredibly frustrating and disappointing. I expected better customer service, especially for an issue like this. I won’t be ordering from them again.
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Olivia Burton is the British accessories brand founded in 2012 by best friends and former fashion buyers Jemma and Lesa. Named after Lesa's great aunt, the brand takes inspiration from vintage finds and the latest catwalk trends to create watches and jewellery with extraordinary attention to detail. Pieces are designed at the brand's pretty London studio. Expect pretty prints, must-have colourways and the most innovative design details.See more
