I utterly love the design and colour of Olivia Burton watches and always get compliments when I wear them ( I own two), but I'm hard pushed to buy from them again as their quality is so so poor and customers service is cold and unhelpful. The straps start looking tatty after 3 months and considering the cost to replace them it's poor value for money. It's clear that other owners have this issue so why not upgrade the quality of your product instead of saying " buy a new strap every 6-12 months"?Moreover, I contacted customer services trying to find the correct replacement strap as my colour only came in a larger size so it didn't fit my watch. They didn't really answer any of the questions I asked and seemed very slap dash about helping . All I want to know is where to find the correct colour strap that will fit my watch ( as the one on the website is the correct colour but to big ).I'd only buy from them if you don't mind paying around £35, every three months, for new straps and don't mind non-existent customer service. It's such a shame as the designs themselve are lovely.
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Olivia Burton is the British accessories brand founded in 2012 by best friends and former fashion buyers Jemma and Lesa. Named after Lesa's great aunt, the brand takes inspiration from vintage finds and the latest catwalk trends to create watches and jewellery with extraordinary attention to detail. Pieces are designed at the brand's pretty London studio. Expect pretty prints, must-have colourways and the most innovative design details.See more
