I was bought a pair of huggie celestial earrings from my son and partner, I wore them a handful of times and one discoloured, quite obviously a plating issue because why only 1??? I was so sad as they were £50 which my kids don’t have much money and they meant so much to me, I emailed customer services and I have been so untouched by them I feel I have to leave this negative review. The customer service was awful, they told me NO warranty, which is fair enough but a faulty item surely should warrant some attention, but she was totally uncaring and I eventually asked if I could buy a single earring to make my set up, which she came back with the huggie only and no charm which I did need as the charm was discoloured somewhat too….and I would have to pay £26.50 plus P&P! I did have a think and decided I am just going to throw them away, what a shame, some of the jewellery is quite pretty but they need to seriously overhaul their customer service, I’m not a complainer or a freebie grabber but I felt so disappointed over these earrings that it’s left me never wanting to do business with this company again! I certainly won’t be back, Will they miss me…of course not, but this review will stay here and I hope others who have a negative experience will also leave them here, quite frankly shocking behaviour and no way to run customer service! Customer swizz more like! Charge 50quid for copper crap with a coating that doesn’t last longer than 6 weeks! What a joke!Update - I would like to point out no discount was offered at all. Even now if it was I wouldn’t do business with this company. End of
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Olivia Burton is the British accessories brand founded in 2012 by best friends and former fashion buyers Jemma and Lesa. Named after Lesa's great aunt, the brand takes inspiration from vintage finds and the latest catwalk trends to create watches and jewellery with extraordinary attention to detail. Pieces are designed at the brand's pretty London studio. Expect pretty prints, must-have colourways and the most innovative design details.See more
