I lost my government job in December 2025 because of our president.
I forgot to confirmed my request for cancellation and when I checked my checking account I was charged $137.12 for a shipment to arrive on/or about March 7th, 2026.
I did call customer service at Ollie and the representative was very kind, friendly and professional in explaining what happen on December 10,2025.
She took the time to explain what took place and tried to cancel that order, but I was one day too late. She did help me cancel my subscription and any future orders.
She was so nice that I felt she understood where I was coming from and attempted to help me cancel the current order/shipment but as I have stated, I was a day late.
I felt that she was very honest and went out of her way to help.
I felt very comfortable speaking to her.
She sounds like an excellent employee and Ollie should be proud having her as a customer service representative
Thanks for all your help
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Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog. See more
