I have been trading on Olymp Trade for approximately six years (Account ID: 68877577), and this review reflects my documented experience with the platform.
24 November 2025
I formally submitted a complaint regarding unusual settlement behaviour observed in several short-expiry trades. The concern involved price movement and the mini-chart representation shown after trade closure.
27 November 2025
One specific transaction (Deal ID 3910804743) was internally reviewed by the company and officially cancelled, with the invested amount refunded. This confirmed that an execution irregularity had occurred during that trading period.
December 2025 – January 2026
Because the refunded transaction confirmed that an issue had occurred during that trading session, I reviewed other trades executed under similar market conditions, including short-expiry XAG/USD trades. These examples were submitted to the support and claims teams together with screenshots and explanations.
During this stage the additional trades were declined mainly based on the five-day claim submission rule, despite originating from the same trading period as the refunded transaction.
January 2026
The matter was escalated externally to the Financial Commission (FINACOM). During that process the final communication referenced incorrect complaint or trade identifiers, which created procedural confusion regarding the review.
February – March 2026
Following further correspondence and escalation, the case was internally reopened and transferred to the Claims Department. Supporting documentation was provided including trade comparisons, chart observations, and multiple video recordings explaining the settlement behaviour observed during the trades.
These materials include mini-chart video examples showing the visual price movement during the trade period and the final settlement behaviour observed at expiry.
27 March 2026
The Claims Department communicated that the company’s decision remained final and that internal execution details such as pricing feeds and settlement mechanisms could not be disclosed.
Subsequently, communication from the support team suggested contacting the Claims Department again for further review, which created uncertainty about the procedural status of the case.
Public Transparency
When I shared my documented experience on Trustpilot in order to explain the timeline of the case, the company flagged the review claiming it was not based on a genuine experience.
I would like to clarify that this review is based entirely on my real trading experience. I am fully prepared to provide supporting documentation, including trade records, screenshots, and video examples of the mini-chart behaviour, to Trustpilot if verification is required.
My intention in posting this review is not to make accusations but to document the timeline of the case and request transparency regarding how trade settlements are determined on the platform.
If the company is willing to provide clearer technical clarification or conduct an independent reassessment of the trades from that period, I remain open to a constructive and fair resolution.
Update: Supporting documentation verifying the timeline of this case can be provided to Trustpilot for verification if required.
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