Title: Execution Transparency Concern After 6 Years of Trading
I have been trading on Olymp Trade for approximately 6 years, and during this time I have deposited around ₹620,000 on the platform.
Recently I encountered a situation that raised serious concerns regarding trade execution transparency and chart representation. I am sharing the details step-by-step with supporting screenshots so that other traders can clearly understand the situation.
1️⃣ Refunded Trade – Evidence of an Execution Irregularity
One of my trades (Deal ID 3910804743) was reviewed by the broker and cancelled/refunded by Olymp Trade itself after they identified an execution-related issue.
This indicates that at least one transaction experienced an irregularity significant enough to justify a refund.
2️⃣ Example of a Disputed Trade (USD/CAD)
In another trade example, the platform recorded a loss based on the closing quote even though the graphical movement suggested a different behavior during the trade interval.
The difference between the opening and closing quote was extremely small, yet the final result contradicted the visual movement displayed on the chart.
For traders who rely on chart behavior to understand trade outcomes, this creates uncertainty when reviewing completed trades.
3️⃣ Platform Chart vs Independent Market Comparison
To understand the situation better, I compared the same time period using independent market data (TradingView).
The external market chart did not show the same behavior that would logically explain the loss recorded on the platform.
This comparison raises questions regarding how the platform determines the exact execution and settlement price used for the trade result.
4️⃣ XAU/USD Example – Expiry Timing Question
In another example involving Gold (XAU/USD), two trades were executed under nearly identical conditions with approximately a one-second difference in expiry time.
During the observed interval, the market price briefly moved upward for about one second. Under normal circumstances, if two trades expire around the same moment and the price moves above the entry level even briefly, it would generally be expected that at least one of the trades would close in profit.
However, both trades were recorded as losses despite the temporary upward movement visible on the chart.
This raises an important technical question regarding how the exact settlement timestamp and price feed are applied when trades expire within seconds of each other.
5️⃣ Mini-Chart Representation Concern
The mini-chart shown alongside completed trades appears to be the main visual reference traders use when reviewing trade outcomes.
In several cases, the mini-chart suggests that the price remained favorable during most of the trade duration, yet the trade still closes with a loss.
If the mini-chart is only a simplified graphical illustration and does not represent the actual execution-relevant price path, traders may unintentionally misinterpret their trade outcomes during post-trade analysis.
This makes it difficult to determine whether a loss resulted from market movement, strategy decisions, or a difference between chart representation and execution data.
6️⃣ Impact on Trading Confidence
Because of the uncertainty surrounding these execution outcomes, I have stopped trading on the platform for the time being. My intention is not simply to complain about losses—losses are a normal part of trading.
The key concern here is transparency: whether the visual information shown to traders accurately reflects the price movement used to determine trade execution results.
Since one transaction has already been refunded due to an execution irregularity, I believe further clarification would be helpful for traders regarding:
• how execution prices are determined
• how settlement timestamps are applied when trades expire seconds apart
• and how the mini-chart representation relates to the actual execution data.
Greater transparency on these points would help traders better understand how their trades are evaluated and settled on the platform.
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