They canceled on me less than 48 hours before the trip, citing random excuses. While on the phone with Gabriela, I could hear Jorge throwing a fit in the background and talking about me in Spanish. Luckily I was able to find a better, more professional company.Long version:1.5 days before the trip, they texted me that their van needed a special part replaced, and they proposed to rent another vehicle and stick the pet crates in the back. I was disappointed and shocked. This was a major trip for me that I had planned months in advance. I had purposely chosen a private trip with them in their special fancy van where my cats would be comfortable and where I could fit my luggage. I asked for some discount since an inferior vehicle would be used. I could hear Jorge yelling and badmouthing me in the background while I was talking to Gabriela, then 5 minutes later I received a generic text message saying all trips needed to be canceled because the weather was too hot, which it wasn't.I suspect that they never intended to use their main van for my private trip. On Google Maps, another reviewer mentioned the other vehicle 3 weeks before. Maybe they only use the fancy van for group trips with multiple pets, and then for private trips I am wondering if they spring it on people at the last minute that they will use a different vehicle, and most people just say ok. They sent a screenshot of supposedly their WhatsApp conversation with the car repair shop, but it seemed a bit phony, just like their long generic message about the nonexistent hot weather.There are a lot of other English-speaking pet transport companies in Spain run by genuine and professional people. I'm glad I found another company instead of having to deal with OMD's nonsense and rudeness.
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