Do not go near this site under any circumstances they are total crooks. I tried in August to order a $64 ‘stick’ for access to alternative TV channels and they fraudulently used my credit card to send me $450 worth of sticks and subscriptions. I cancelled the order within 3 minutes and they still sent it. I sent it straight back without opening the package. They said if I wanted a refund I had to send everything back. I did this at a cost of $78. However, the package has been stuck at Chinese customs since September and Emma at Omni Homestore refuses to contact the customs clearing house to have the item cleared. This is after I gave all the information on how she can do this after an investigation by New Zealand Post. I have sent over 30 emails and although the order was cancelled within 3 minutes, well within the 12 hours cancellation period/policy they wouldn’t cancel it. I am out of pocket over $500, a very expensive lesson. Omni Homestore are total crooks. Not worth the sleepless nights and over $500 I have lost due to their deception, dishonesty and incompetence. STAY AWAY FROM Omni Homestore! They continue to refuse to refund me as they haven’t received the good that I have returned to them, the goods I cancelled after I saw the fraudulent transactions on my credit card go through. That I cancelled after 3 minutes. Even though their own cancellation policy states 12 hours. The policy is below, however, it is all Lies. We offer 24/7 Customer Support for all of our customers.Your happiness and satisfaction is our #1 priority.Cancellation PolicyYou have 12 hours after placing an order to request a cancellation prior to the order being dispatched. Once of the order has already been dispatched, you will have to go through our regular returns policy.Returns PolicyYou have 30 days after receiving your order to request a return for a potential refund or store credit with a member of our customer support team. Please reach out to our customer support team before sending your opened or unopened order back.Please allow 5-10 business days for your refund to be fully processed by your financial institution.Exchange PolicyWe offer FREE exchanges in the form of store credit for issues related to sizing. Please reach out to our customer support team in order to process an exchange.
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