In my experience, this company stands behind their product. I purchased the auto coop door last year, and yes, it took a bit of time to get the door. But it was worth the wait as the door is well made and was working very well through the harsh winter of the northeast US and into this summer. Unfortunately the door stopped working due to the CPU and it was little over a year of ownership. I reached out to the company and they responded very quickly. I described my problem and within a few days they had sent me a replacement at no charge. I am very satisfied with their customer service and their willingness to stand behind their product warranty.
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Omlet is the brand behind the renowned Pet Products including the Eglu chicken coop, Geo bird cage, Zippi rabbit tunnels, and many more.
