Endeavour Omoda & Jaecoo Watford... Where do i start, i have made a conscious effort to withhold my comments giving them an opportunity to fix, but no surprise 3 months on still nothing .. 1. Not not use this dealership unprofessional would be an understatement, Dear Customer Service,I write regarding my very new purchase of my Jaecoo7 deluxe from your watford branch My disappointment started with the lack of responses despite many calls and uncountable Whatsapp messages (15) starting on the 4th April 25, two visits to garage one to value my car. I finally got a test drive on 19th May 25.My Car had previously been valued at sight unseen £8k straight from the book by sales , however on the second visit with the car it was noted that it was in excellent A1 condition and likely to reach a little more than 8k .. The test drive went well and my decision to buy was within the hour.The paperwork started as did the part exchange process turning in to a unprofessional situation, being told that my car had £15k outstanding and a discrepancy with the mileage, neither of which were correct and could not be explained, having contacted my last dealer from the showroom to confirm i purchased the car cash and that the mileage matched the MOTs with no irregularities, yet the sales team went on to say they could do nothing offer 5.5 for my car.. Part of my deal included ceramic coating that was sold to me as a different cost to that applied to the original email as was the three year service plan see below example. Notwithstanding the cost of the Ceramic coat, having had the car for two days it was very clear that the coating had not been applied to either the inside or externally.. I have had 4 Grand Cherokees all with Williams ceramics coating. I am well aware of its capabilities and the way it works, I had not been given my warranty certification and Gardex did not have the registration.I made a call to Gardex directly and discussed with them the obvious issues. They agreed that the ceramic coating and the issues would suggest it had not been applied , on challenging the dealership they made no real case nor did they make any challenge and said they would take it back in and do coating, this suggests it was not undertaken in the first instance. three documents as part of finance . Not only were these not discussed with me specifically the Disclosure , but the customer Signature is not mine ( Fraudulent ) nor were they a close attempt. Subsequently I had to have this issue raised with the salesman, notifying him of the significance of the action, then dealing and signing them when I picked up the courtesy car. this is something I still need to discuss with the finance company and FCA. Day three the car developed an issue with Alarm, the locking processes being somewhat erratic and the horn continually sounding even when driving. a call to the dealer was of little use saying they could not have it in until the following week .. When the alarm sounded the only way to silence was to disconnect the battery. Looking on Various forums it appeared to be a software issue and something that needed to be dealt with by the dealer. Car was finally booked on Monday 2nd for the following items 1. Radio not working 2. Alarm issue 3. Scratch on driver screen ( pictures available)4. Application of Ceramic Coat ( pictures available)5. Unfinished carpet in drivers footwell ( pictures available)I have been chasing all last week including Saturday with no update. I chased again this morning and left a message, final had a call at 15.50 today to say I can pick up my car but it is not finished ?? My Response was obvious. Why would I want it back if it's not completed, the response was the Radio update was to be ordered, the carpet had been forgotten and the screen had not been replaced because it needs the service managers sign off, they could not find an issue with the Alarm , but undertook a reboot anyway .. its goes on , when it was returned for the radio it came back with a scratch on the rear quarter, after discussions on site with manager agreed to fix .. three months later 6 emails to customers services , another joke, two emails to Cherry in China no response, one email to area director no response the only thing completed is ceramic coating , two phone calls last week from Customers services call 1.. 3 seconds call 2 the same , then an email to say they tried to call but i did not respond .. answered email within 1 minute of the call and as yest still no response ... To be fare the car is OK but STAY AWAY FROM THIS DEALER
Claim your business profile now and gain access to all features and respond to customer reviews.
