The customer service set up for OMODA in the UK is absolutely shocking. Here is a perfect example. Contact the service centre, any of them and you'll find out that even peoples-omoda garages cannot perform a wheel alignment. In Scotland Falkirk the omoda repair centre, zero alignment, the kwikfit among many other service centres in the area, no settings available to perform a wheel alignment. Customer service complaints then emailed me a list of places to "try" around Scotland and no one can do it.I purchased my vehicle cash. Delivered to the local Edinburgh Omoda garage with scratches, deep ones on the front of a car with less then 20miles. Then the People omoda sales agent setup my service plan Incorrectly and I almost lost my manufacturer's warranty if I didn't pick up the mistake so they are forced to provide me with my first service free! Honestly customer service is non existent and I can't even wheel alignment or do tracking on my car. Have had to contact a specialist for £70 on a new car! Absolutely shocking. This is one of the big reasons people will go get another known brand. If I were you I would do the same and avoid all the drama! Go join a group on FB and they will provide you with the same issues I've experienced Including that NO ONE can get the dab radio to work in the car, they all stop working then come back and the signal is terrible. The start button works sometimes and just clicks over. These are not my issues, feel free to go to omoda chats and this is a universal every single vehicle issue. New vehicle and the cheap paintwork will leave scratches after the first wash. Don't believe me, phone omoda right now and ask for a wheel alignment or go on a forum and mention the radio or steering or paint. Avoid buying this vehicle. I bought it cash and all I've had was problems and almost lost my warranty if I didn't call and sort out the way the company set up my service plan Day one to day 60 I'm miserable with my purchase. My Vehicle is now on car wow and I'm looking to purchase a better brand. Also I paid 22k vehicle now has 900 miles and I can only get 18k for it and its super new and clean inside and out so depreciation is insane! Don't waste your money on a OMODA C5. Go buy something else..
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