As a Jaecoo owner, I am utterly appalled by both the quality of my new vehicle and the complete disregard shown by Jaecoo UK for their customers. I purchased this vehicle, taking delivery on March 4th, 2025, and it has been plagued by fundamental, persistent issues from day one.I formally lodged a detailed complaint via email to Jaecoo UK on June 10th, 2025, outlining multiple significant problems that render the vehicle not fit for purpose. These issues include:Driver's Seat Memory Function: Consistently fails to memorise the driver's seat position, despite multiple attempts to rectify it at the dealership.Voice Activation System: Unreliable and often completely unusable, offering only random, unhelpful information.Radio Functionality (DAB & Mute): The radio randomly cuts out and restarts, frequently muting for no apparent reason, making it unusable.Display Mode Reversion: Despite attempts to set the display to "dark mode," it consistently reverts to "light mode" after inactivity.Despite the gravity of these issues, and despite having owned this vehicle for over three months while faithfully making three monthly repayments (with a fourth now due), Jaecoo UK has failed to even acknowledge receipt of my formal complaint, let alone provide a response. It has been over a week since I sent a detailed letter outlining my profound dissatisfaction and significant inconvenience.This silence is unacceptable and demonstrates a shocking lack of customer care. It strongly suggests Jaecoo vehicles were prematurely released to market with unresolved basic functionalities. I expected a functioning vehicle and proactive customer support, not a faulty product and complete ghosting from the manufacturer.Potential buyers beware: Jaecoo's quality control is questionable, and their customer service is non-existent when you need it most. I am left with a substandard vehicle and zero communication from the company responsible. This experience has been extremely disappointing.
Claim your business profile now and gain access to all features and respond to customer reviews.
