First laser arrived with the coolant leaking throughout, customer service was good and arranged for machine to be sent back and a new one sent out. Second machine I never got running as there were issues with gantry alignment and the laser head focusing. After back and forth with customer service/technical assistance, I decided it wasn’t the machine for me, so I returned it. Customer service was decent, can’t however recommend the product.
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We garnered over ten years of experience in the laser engraving industry before launching OMTech out of Anaheim, California. We believe in US-based customer service and technical support, so our skilled laser technicians and 30-year industry veterans are here to solve customer problems efficiently and effectively. This brand has grown into the largest online seller of laser engravers. Our mission: to make quality laser machines accessible to all. See more
