The machine arrived damaged. Customer support only responds overnight if you live in the US. They made me buy another machine as a replacement, and after I paid, they told me the machine was out of stock(despite being on sale on their website). After two weeks of back and forth emails, I'm finally sending back the machine and have already purchased something from a reputable company - Xtool. Who knows how long my refund will take. Avoid Omtech at all costs.
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We garnered over ten years of experience in the laser engraving industry before launching OMTech out of Anaheim, California. We believe in US-based customer service and technical support, so our skilled laser technicians and 30-year industry veterans are here to solve customer problems efficiently and effectively. This brand has grown into the largest online seller of laser engravers. Our mission: to make quality laser machines accessible to all. See more
