Just terrible customer service!!!! I finally got a hold of someone. My year old, On Cloud shoes are still usable, but one of the elastic shoelaces snapped. They are slip on shoes, no need to lace as the laces are built in.
The lady was like, oh, yeah we've had a lot of complaints, but we do not offer replacement laces. Keep checking stores and our website cause we might offer them in the future.
Thanks a lot! $150 shoes down the drain!!! Do not buy. I won't ever again.
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