I recently had a disappointing experience with the customer service for On running shoes that I feel compelled to share. After deciding to exchange a pair of shoes that didn’t fit quite right, I experienced an astonishingly frustrating return/exchange process.
Once I sent the shoes back, I assumed the exchange would be processed within a reasonable time frame—but I couldn't have been more wrong. Here I am, almost a month later, still waiting for my exchange to be completed.
I attempted to reach out to customer service multiple times for updates, but responses were slow and unhelpful. It felt like I was just getting the runaround with no clear answer. While someone was following up on my exchange, another agent sent an email stating that they had not received my shoes, although I had the return confirmation 10 days earlier!
Overall, my experience has been incredibly disappointing. A brand known for its performance and quality should surely do better when it comes to customer service. I expected a more efficient process, especially when it comes to something as simple as an exchange. Unfortunately, I can't recommend On running shoes based on this experience.
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