I have been purchasing On shoes for quite some time and have never experienced an issue like this before. In fact, I have never had such a problem with any other well-known footwear brand.I bought the Cloud 6 five days ago and wore them for the first time yesterday. After walking a short distance, I began experiencing pain in both my feet and legs. The shoes are extremely uncomfortable—the insole causes pain with every single step, provides no foot support, and the arch support is particularly poor.The shoes are essentially unusable. Even after taking them off, my legs felt heavy and painful, which is incredibly difficult to believe from a brand like this.I contacted On’s support team and was advised to file a complaint, which I did. The only response I received was that this is not considered a defect but rather a “fit-related” issue. I was then advised to purchase additional arch support insoles,on top of the £140 already spent.I was also offered a 20% discount if I wanted to buy another pair of shoes.This response is completely unacceptable, and the customer support experience was extremely disappointing. I see no reason why I would want to purchase On shoes again.I would strongly advise against buying On shoes. Their quality appears to be declining, and their customer support is getting worse, especially considering the premium price.
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