Extremely disappointed. Paid around $160 for my first pair of On Cloud 6 shoes and was very excited. Unfortunately, the left shoe caused severe pain every time I wore it — so bad that I could barely walk. The right shoe was completely fine. I tested this multiple times and had zero pain when wearing other brands.Customer support labeled this as a “fit issue” without offering a warranty or real solution. The only options provided were a $30 trade-in or a discount to spend more money. For a premium brand, this response was disappointing. Sharing this so others are aware.
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