Not likely to go back I made the mistake of going to Onebeyond Pontypridd again. This time I was buying multi packs of biscuits (so double packed) for a group of children and we changed our mind about what to give them. One factor was how crunched up the bags had been - and I blame myself for not realising that when they were obviously crammed on the shelves. I hadn't been out in time for an only 7 day return window (it was 9 days) but I would have been happy to exchange them. And then I was effectively dismissed because they class these biscuits as "food". I checked and they do specify "consumables" but these packs of animal biscuits are easily checked and in no way comparable to the kind of food I wouldn't have taken back. I know the operating policy of these places is never to give money back, which is why I would have been happy with an exchange, but their reasoning in this (if reason can be applied) seems wrong and so I've decided this is the last money they'll ever have from me - so I hope they enjoy it.
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