Went to the store in Burton-upon-Trent yesterday and cashier said system was playing up, I scanned my card, she said it didn't go through and that she would have to reboot the system, I offered cash, but she said she couldn't open the till, so I waited while she rebooted it, I scanned my card again as she assured me it hadn't gone through, last night checking my online bank I realised it had taken the money twice!! I called customer services and left as message explaining as it was an answerphone, they said they would call me back, today nothing so I called again left a 2nd message, tried several times throughout the day and answerphone every time, I left a 3rd message, I also sent an email about my complaint, no reply as yet.. . . So annoying as I live about 30 mile away so not easy to just pop back there ??
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