I visited the Lancaster store.Was nice to see a discount store, selling goods at low prices, this is always great.The lady who served me spotted that one of our items was broken, and invited us to selected another, which was great.For the bad bit, the store clearly wasn’t well managed, and the staff had clearly not been well trained.Many people aged between 45 and 65 will know the Madness song ‘One Step Beyond’, which has an intro ‘Hey you, don’t watch that, watch this!’.The new store new of ‘One Beyond’ will clearly attract memories of this song.As part of training, all staff should be made aware of this.Also, the lady assumed we wanted a carrier bag, without asking, so scanned one for us.We told her we didn’t want the bag. First thing she tried to say was ‘it’s only 30p’. No matter how small, goods should be pushed at a customer when not asked for,.However, a supervisor had to called over to void the item.It does not look good when a checkout cashier is unable to void a small item they have scanned on their own!
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