I went to Turkey alone in April 2024 to have gastric sleeve surgery in Medistanbul, and everything went wrong from the moment I arrived. My first language is not English, so I asked the Oneclick Health Group agency through which I acquired the service for an interpreter who spoke Spanish and they told me that they didn't have one available, so they gave me an English interpreter who barely knew how to say "hello", which was a shame, he didn't even have basic English. Then they make you sign several consent documents and they were all in Turkish, not even in English, I had to use Google Lens to see what I was signing and to top it off they rushed you to read them all, none of them asked for an emergency contact in case something happened to you. Then the nurses, all unpleasant, none of them spoke English, they didn't wear gloves for the procedures and many times they didn't even pay attention to you, Dr. Mustafa Sıtkı Yüksel didn't speak English either and he only came to see me twice after the surgery without explaining anything about my condition, it was a torment. After the surgery, which went badly by the way, the pain and discomfort I felt was "normal" for the doctor and nurses and it was because I had a leak in my stomach (risk of the surgery) that they only detected at my insistence. Then I had another operation to "fix the leak" and because of that, I had to stay 2 more nights for which I had to pay (almost 500eur) to be allowed to leave the hospital. I never felt well after either procedure. I returned to my country with the medical clearance from them and the pain and discomfort continued for the next 3 days. I went to see my GP and it turned out that the leak was never fixed and I was already suffering from a generalised infection on the verge of sepsis. I was hospitalised for 5 weeks to treat the infection and have another operation to close the leak. The service I purchased included a year of follow-up with a nutritionist. They only gave me one consultation and once they found out I was hospitalised they never contacted me again. I must be grateful that I am alive today. I recommend that you never go to that hospital and never hire services from this agency, they only care about money.
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