Would give zero. Contacted company with a warranty issue that I discovered late into the warranty period because my son had not til that point used that part of the phone. The number they provided to report warranty issues to I got no response at all. I contacted through Ebay and waited 2 days for them to ask the order number. I had included this in the 2 prior contact attempts so it seemed as an attempt to delay and waste time. On Ebay sellers must respond within 48hrs! It was just within that each time conveniently. I then waited another 2 days for them to reply once I'd provided the order number (now for the 3rd time). They asked me to send the phone back. This I did via their online postage generator which provided a royal mail 48hr postage. We all know royal mail timings are not guaranteed and often much longer but this was the sellers chosen provision so out of my hands. Again time wasted. Once they received the phone ( I was aware as it was tracked, so I checked) it then took yet another 2 days to make contact with me. This time it just said 'phone out of warranty ' , nothing further. I felt they purposely delayed the situation so the warranty deadline would then pass. Why would they even ask to send it back knowing this would happen and just tell me 'out of warranty'. When the phone arrived back to me in the post it had a post it on it where they'd written the issue on it, I'd imagine for the tech person. I can only conclude that if they got to this point they clearly thought they'd be able to offer a quick easy fix but once looked at it they couldn't. Then at this point decided as they had no intention of replacing or refunding and couldn't easily fix it that they'd fob me off with 'out of warranty'. Of course it was now as they'd wasted over a week on purpose. I purchased because a warranty was offered but they clearly don't honor them. A year should be a year.
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