I’ve been a loyal peloton customer for years, with both the bike, tread and a monthly membership. I’ve had the peloton tread for 3 years and its recently totally stopped working. Visits from peloton technicians have only made the issue worse and peloton can’t even call me back despite me asking to raise a formal complaint now multiple times. For a piece of kit that costs thousands of pounds, to break after 3 years with just a normal level of use seems like it’s terrible quality. This issue has been ongoing for months and each time peloton ask me to send them a video of the issue (which I do), only to then be asked to this all over again when they haven’t rectified the issue after a technician visit. I’m frustrated that peloton don’t even have the decency to call me back. Honestly - it’s clearly a terrible product and the basic customer service is terrible too. I do not recommend.
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Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. With thousands of classes across a variety of disciplines, taught by a roster of elite instructors, Peloton delivers real-time motivation and curated playlists from the world's best artists. In the UK, the brand’s immersive content is accessible through the Peloton Bike and the Peloton App, which provide a full slate of fitness offerings, wherever you are.See more
