I would rate 0 stars if that was an option. I've been a dedicated customer for years, owning multiple models. I also have accessories that were gifts. After encountering significant issues with the accessories, I reached out to the service team, only to find out they won't honor the warranty unless the product was purchased directly from their website. Other major brands don't operate this way. Their customer support is virtually non-existent; they ignore inquiries. On their forums, expressing dissatisfaction is forbidden, as a group of young moderators delete posts and ban users for any criticism. They have decent products, but if you buy from anywhere other than their official site, you risk being completely disregarded when problems arise.
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