I’ve been a long-time OnePlus user, owning the OnePlus 6T, 8, and 8T — all of which were great phones overall, aside from the occasional issue with the fingerprint reader. The software used to be the best part of the OnePlus experience — simple, clean, fast, and close to stock Android.But after the OxygenOS 13 update, everything changed for the worse. It now looks and feels just like ColorOS, completely losing that unique OnePlus identity that made the brand stand out in the first place. The new interface is cluttered, overcomplicated, and nothing like the classic OxygenOS we all loved.What’s worse, my OnePlus 8T became extremely sluggish and slow after the update. I even did a full factory reset to try to fix the problem, but it made absolutely no difference. The smooth performance that OnePlus was known for is completely gone.I honestly think the OxygenOS 13 update was designed to push consumers into buying newer OnePlus models. I held onto my 8T for as long as I could, but eventually switched — and thankfully, my new phone is miles better. I don’t care about flashy specs or fast charging; for me, it’s all about the software experience and how smooth it runs. Sadly, OnePlus has lost what made it special.On top of that, every time I’ve contacted OnePlus customer service about issues with their phones, I’ve found them to be rude, blunt, and unprofessional. It’s clear OnePlus puts more effort into their hardware than they do into helping their customers. Their support team seriously needs to improve.OnePlus used to care about its loyal customers — the people who believed in the brand from the beginning. Now it feels like they’ve completely forgotten about us.
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