I used to be a huge fan but I will never buy a OnePlus again... I bought a OnePlus but 3 weeks later my storage was full with 90% of it being system storage that I couldn't do anything about. Customer support asked me to do a factory reset so I did, knowing the problem would resurface. 3 weeks later - same problem. They tried a remote session which couldn't fix the problem so I sent the phone in for repair. Had the repaired phone for about 1 month when the problem arose for the 3rd time. Sent it in for repair again. Had this repaired phone for about 6 weeks and the problem arose for the 4th time. I sent it in for repair/replacement. They couldn't repair it so they sent me a brand new device. Had this brand new phone for about 5 weeks and the problem came back FOR A 5TH TIME. Their customer service is terrible. Emailing, calling or live chat - it doesn't matter. It takes ages for them to get back to you. It would typically be a few days between emails so I was without a phone for a week after which they had me send it in for 'repair' so I was without my phone for another week. They sent my case to the 'escalation support'. They asked for a few days to look into it. Didn't hear from them. I called. They asked me to wait a day or two to hear from them. The next day they contacted me only to ask me to wait another 3-5 days. I asked to speak to a supervisor. They were 'busy' but would call me back in an hour or two. I never got a call back. Eventually they sent me a second replacement device (so my third device). Guess what... same issue. 9 months after I bought the phone I still had no fix and had to give up and bought a Pixel. Terrible customer service. Rather than admit that they didn't have a fix and send me a replacement device that was a newer model (that didn't have the problem) or issue me a refund they just refused. I would wholeheartedly recommend staying away from OnePlus.
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