Had a faulty OnePlus Pad 3, spent three hours trying to find a way to refund it on the website as the official RMA form had "Gone to space! Be back later." or something of that effect, found a button that did different things every time I clicked on it, and eventually found a way to email. Emailed, received a response a day later, then no response for five days. Ended up ringing, to which the poor custom service agent was obviously instructed by the company to attempt to force the customer to go through attempts to fix the issue when the product had a fault that couldn't be fixed. After begging to the customer service agent to please issue a refund as I had quite literally exhausted every possible avenue to fix the issue (programs crashing multiple times no matter what kind of program it was, graphical issues where polygons would display distorted or a vision similar to static) so eventually they issued a refund and it came through. Thank multiple heavens, gods, and Buddha.
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