oneplus.com

1.4
1.4 Based on 1.1K reviews

...

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Emylou
Refusing to refund £14!

I ordered a Pad3 after much thought; although sadly didn’t check customer service reviews. I paid for next day delivery (as I was going to be in) but it didn’t arrive. I messaged them and they said once arrived email back and they would refund and compensate. It arrived the next day and I emailed them, I was then told they wouldn’t refund the next day shipping. After multiple emails they offered £8 credit, On the verge of returning as a company who quibbles over £14 how terrible will they be if something goes wrong with the tablet! From the reviews here their CS isn’t good. I’d rather get the Samsung slightly inferior tablet but know I’ll get better service.

3
Date of experience: Oct 09, 2025

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