I am giving one star as this is the lowest possible status. OnePlus customer service does not warrant such a high level. I ordered and paid for my device a week ago. Delivery is due today. Yesterday I contacted them to query why the order status remains "processing" as it should have been dispatched. It appears that OnePlus have not actioned my order, despite receiving the funds, and are now "investigating" why it has not been dispatched. The customer care representatives are unfailingly upbeat, but after 24 hours of investigation the best they can offer me as an explanation is that they don't know what has gone wrong and will continue to investigate. They feel it "not guaranteed" I will receive my device today as promised as they have not processed the order yet. This is utterly unacceptable. I have asked for a call from a senior manager who can arrange delivery of my device, or who can expedite a refund. It is a long time since I have encountered such a disregard for customer service. At this point I despair of ever seeing my tablet or my money again.
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