oneplus.com

1.4
1.4 Based on 1.1K reviews

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Poor customer service and complaints

What used to be a company that valued the input of their customers has now just become a bunch of money grabbers.The customer service team do not care and provide no support. Even went to complaints and despite telling them of the difficulties I faced and the effect it had on my mental health they had the cheek to wish my a good day!Went back and forth for days only to be offered an insulting £30 voucher.Took no effort to recognise my trauma or compensate me accordingly. Was lied to and when challenged chose to ignore acknowledging or even speaking about it.

1
Date of experience: May 28, 2025

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