I have a vertical green line issue with my Oneplus 8T. They said I am eligible for a free screen replacement but I need a proof of purchase. The phone was given to me as a gift and i don't have a proof of purchase. If its a phone that's come out of your factory, it's your responsibility to fix it regardless of whether i have a proof of purchase or not. Also, I got told all my data will be wiped during the screen replacement. Why? I would understand if it was a logic board issue, but its a standard screen replacement... Why are you making your customer's life difficult? I've been using Oneplus from the 3T. This is the last.
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