Old device returned for trade-in in great condition, offered lowest possible trade-in price for it. I rejected and complained to OnePlus. I got the standard stock answer about being a customer centric company and that the partner THEY have chosen is outside their area of responsibility. Unfortunately, I waited longer than 30 days to pay the 27 euros for the device to be returned to be quoted some obscure T&C that the 30 day deadline to collect the device has expired without compensation to me. I will never purchase a OnePlus device after this experience.
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