Same experience for me. I really liked OnePlus phones and devices and each time have upgraded and returned the old phone for trade in. Also got OnePlus phones for my kids. Then on the last trade in, I got told the phone didn't switch on, which it did when I put it in the post. Then I read the reviews and realised that I was not alone. I'm not giving OnePlus a one star review, they get an extra star as they make good stuff at good value. But the experience with trade in has not been a good one. Personally, I think that if the trade in company is set when buying a phone, the experience is also linked. I expect to get a generic reply from OnePlus, I wonder if they think this is just a problem with a few customers sending in broken phones. Oh well. I can pretty much guess the exact response to this post will be: "Hello dear customer,Thank you for taking the time to provide us with your valuable feedback.As a customer-oriented company, we always appreciate suggestions and feedback from our customers. I am sorry to hear that you are having issues with trade-in process.Please consider contacting OnePlus Customer Support through the link below in order for us to further look into this issue.Make sure to select your country's support so you are shown the correct queue and repair centers to get the assistance you need.Have a lovely week :)"Edit 15th May 2025: so it looks like I was incorrect. I wonder if they put automated comments up as it looks like they couldn't be bothered to read all of my review :)
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