I never leave reviews on anything so if you are reading this, please reconsider buying a phone from this company. I had bought a OnePlus13 phone which I had received towards the end of January. Once I had received the phone, I immediately returned it to USPS same day for personal reasons. I had gotten a tracking receipt and even emailed OnePlus customer service that I had returned the phone and asked how long it would take to get my refund once they had retrieved the phone, which they said 5-7 business days. Well about a week passes and I did not get any emails stating that they had gotten the phone even though my tracking ID said it was delivered. I emailed them asking if they had gotten the phone with a screenshot showing that the phone was delivered. About another week passes and I STILL haven’t gotten any emails about them receiving the phone. I continue to email them and they updated my case ID number many times because the threads were getting “too long” so at this point I just decided to call the, because in the emails, they kept telling me to wait another 2-3 business days as they were delayed on even responding to my original email. When I called their customer service, they said they couldn’t talk over the phone because the case was opened under emails?? I have never heard of such BS!! It’s all one company and that company should have access to all files and cases. At this point I was livid because I had sent the phone back 2 weeks ago, they said they had no tracking on it, and I’m sitting here with $954 no where. I understood once I bought the phone that that money would be taken out, no big deal, and I had a trade in so I was expecting money back either way. Thank God I didn’t send my phone in. Well a month later and after STILL getting emails saying “please give us another 24-48 business hours”, they said around 11 TIMES” I filed a chargeback dispute. That seemed to be the only way to get that money back and guess what, 4 days later I got my refund back. This email thread lasted 34 emails. 34. I will never recommend this company to anyone or their phones.
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