OnePlus appear to have become a totally untrustworthy company. I recently ordered the OnePlus Pad which appears on the first few weeks handling to be a good product. I have my doubts whether this will last after reading many online reviews since the delivery of part of what I ordered. I am another caught in their free gifts trap. I ordered the OnePlus Pad because on a cut-price deal along with a supposedly free case and Stylo it seemed like a great offer. The free gifts did not arrive and OnePlus are trying to claim that I did not tick the relevant gift options to receive any of the free gifts (I know that I did).I have been told after speaking to customer services that they would send out the free gifts but only if I keep the product for longer than the 30 day return window period, or alternatively that I can send the item back to them for a refund (after inspection). Seems very strange to me that they would like me to wait 30 days and they make you feel like a criminal when all you are asking for is what they were advertising at point of sale. I don't trust that I will get a full refund from them either, certainly not without a further fight and raising the issues concerned through PayPal. The Stylo is now showing as 'out of stock' as a free gift bundled when purchasing the OnePlus Pad (3 weeks after I received it and first raised the issue of only part of my order arriving). Scroll further down the same sales page on the OnePlus website though and they actually have the same Stylo for sale currently (so another lie from OnePlus as it is either in stock or it isn't). I do like the product but I have concerns about its' longevity, after seeing the green line issue with many of their phone handsets. Regular updates also seem unlikely or for a short period of time as OnePlus appear to be a company hell bent on driving customers away. Still undecided upon keeping the OnePlus Pad but I don't want the hassle of the set-up of a different product and a fight to get my money back as things get busy with work again. I don't have the time for that now. Extremely disappointed with this company and from what I have seen over the last few weeks I would be pretty surprised if they are still trading in the UK a few years from now. The UK phone networks aren't stocking their products anymore and they just don't appear to care about keeping the customers that they do have happy.False advertising and untrustworthy.
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