OnePlus is a simply a scam. I bought a brand new OnePlus mobile for my father. The mobile has proved to be very faulty and he was forced to send it to assistance from Italy to Poland. After about a week, and all the inconvenience to wipe data, the mobile was returned with the very same issue. OnePlus refuses the replace the faulty device despite there is a warranty on the mobile and replacement should be in order when the device fix keeps failing. They claim it should be send to the assistance center again because "they will be careful this time" (quote from the support agent) - very unprofessional behavior as one would suppose they would be careful all the time. Better to avoid OnePlus. Don't buy.Addition: I see OnePlus posted a reply to this review claiming the device needs to be "inspected" before changing it. This is blunt lie as the device was already inspected and allegedly repaired by their service as they very well know based on the assistance ticket I provided. This is a tricky behavior as they avoid to respect their warranty. Simply laughable behavior. Stay far from the OnePlus scam. Happy to attach the whole conversation with the service center so you can read all the details of their behavior.
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