I ordered a phone one month ago. The parcel was supposed to be delivered by Royal Mail but it was not. Royal Mail acknowledges this fact. I have reported this to OnePlus. They have been "looking into the issue" for 2 weeks but failed to provide any update, deliver my phone or return money despite numerous attempts by me. As things stand my money is with OnePlus and I will need to resolve the issue with the credit card company. Do not buy anything from the company directly
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