I want to share my experience so others don’t go through the same nightmare I did. I tried to do a trade-in with OnePlus, but because they use Mondoaffari, it turned into an absolute disaster.The offer I was given was far lower than what I was originally quoted. I kept emailing Mondoaffari, trying to get answers, but all I got were generic, unhelpful responses that didn’t address my situation at all. Weeks went by, and I never received a single payment, leaving me frustrated, stressed, and out of pocket.Honestly, I expected better from OnePlus. Their trade-in program clearly lacks oversight, and partnering with a company that treats customers like this is extremely disappointing. The entire process felt confusing, slow, and hopeless, and it caused me a lot of unnecessary stress.If you’re thinking about doing a trade-in with OnePlus, please reconsider. Based on my experience, Mondoaffari cannot be trusted, and OnePlus’s program does not protect or prioritize its customers. I learned the hard way — don’t make the same mistake I did.
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