I want to start by saying I was a huge fan of One Plus until this past Friday. After I was disappointed last year with a brand new Pixel I said I'll go for One Plus again. And I did. And I bought a bunch of phones and watches around the beginning of this year. The phones included two One Plus 13 and a 13R. One of the 13 phones (the one I have) started having software problems about two months ago, which I said will definitely go away (spoilers they didn't). Problems are that most apps I open take a LONG time to open, sometimes so long they time out and show errors. I never got mad because I still had the pixel to open those apps for me, so I was still happy. But then I thought, if I didn't have another phone and would be solely relying on this one, I wouldn't be happy. So I decided to contact customer service. A lady called Catalina advised me to "clear the cache" (which I always do by the way). Then to "factory reset" the phone, to which my reply was: "Ok but is this normal? Like would you want to spend £1k on a phone just to factory reset it half a year later...?" Of course her response was: "I'm sorry you are not satisfied with the performance of your device." Seriously OnePlus? I was literally looking to buy some tablets and earbuds but quite frankly if you only offer the "sort it yourself " kind of service then no thank you and never again.
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