This has been the most disappointing customer experience I have ever had with a major brand. OnePlus may build decent hardware, but a company is only as good as its customer service — and in this area, OnePlus has completely failed.I purchased a OnePlus 13, and immediately after my purchase, the price dropped by $200. When I reached out to customer support to ask for a fair adjustment, they outright refused, hiding behind rigid policy instead of valuing their customer.This kind of treatment shows that OnePlus does not care about its customers once they’ve made the sale. I have never dealt with a company that showed so little regard for fairness or customer satisfaction.I will never recommend OnePlus to anyone, and I strongly advise others to think twice before purchasing. The lack of accountability and disregard for customers is unacceptable and has permanently damaged my trust in this brand.
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